Scope and business details
The seller and website operator is Envi (יבגני רזניק), business registration number 345742464. Business address: 72 Haviva Reik Street, Haifa 3254132, Israel.
For customer service, orders or a cancellation notice: orders@envi.co.il; telephone +972 54-581-6143. Cancellation notices may also be sent by post to the business address above.
This document brings together the ENVI store purchase rules, website terms and privacy policy. The business is the controller of personal information collected for the website and its services. Review the rules and accept them at the relevant step before completing a purchase. Mandatory law takes precedence over this document.
Orders, payment and age requirement
Prices are displayed in Israeli shekels. Delivery charges and available payment methods are shown before the purchase is completed. A purchaser paying by card must be at least 18 years old and authorised to use that card. This age restriction applies to card purchases, not to browsing the website.
Provide accurate contact, address and order details and use an authorised payment method. The payment page displays the methods currently available. Payment confirmation and order status determine fulfilment; your email is used for confirmation and service updates. The final price, any applicable taxes, delivery and discounts are shown before you complete the order.
Delivery and pickup
Address delivery within Israel costs ₪35, is free from ₪500, and takes no more than 4 business days from completion of the purchase. In Haifa and Krayot it costs ₪20, is free from ₪200, and takes no more than one business day from the same point. For free pickup in Haifa, the order is ready within one business day from completion of the purchase; the pickup time is arranged separately after a readiness notice. The delivery page and its delay procedure form part of these terms; statutory rights remain in force.
Delivery time runs from completion of the purchase, not dispatch. Weekly rest days and Israeli public holidays are not business days. If access restrictions, an emergency, road closures or incomplete delivery details are expected to cause a delay, we promptly notify you of the reason and revised date. A delay notice does not limit statutory rights, including cancellation for late delivery.
If an order cannot be delivered or is not collected, contact us to arrange another delivery or submit a cancellation notice. Any lawful additional delivery charge is shown and agreed before that delivery takes place. Noncollection does not remove statutory rights, and refunds will not be reduced by amounts beyond those permitted by law.
Coupons, promotions and benefits
The code Envi gives a 5% discount on order products, including sale products. Delivery charges are not discounted. Enter the code in the coupon field in the cart or checkout and check the discount before completing your purchase. Eligibility and applicable usage limits are displayed when the coupon is applied; a discount must appear in the order summary to be relied on.
Conditions for additional promotions are shown before purchase. If a points or membership programme is introduced, separate rules will be published before it starts, explaining earning, redemption, coupon combinations, levels and the treatment of unpaid orders, cancellations and refunds. Benefits or balances from another business programme do not automatically transfer to ENVI.
Cancelling an online purchase
Cancellation rights for distance sales apply under the Israeli Consumer Protection Law, 1981, and applicable law. Where the consumer cancellation right applies, a product purchase may be cancelled within 14 days of receiving the product or the legally required transaction information document, whichever is later. Opening packaging or using a product does not by itself remove the distance-sale cancellation right; rights and obligations concerning damage to the product remain subject to law.
Returns and exchanges — how to return
In addition to your statutory cancellation and return rights, ENVI offers returns or exchanges through its store service for new, unused products. Contact us to arrange the return or exchange. This condition applies only to the additional store service and does not limit your statutory rights, including in cases of a defect, nonconformity or breach by the seller, or where statutory cancellation rights also apply to an opened or used product.
- At our store: return the product to ENVI at 72 Haviva Reik Street, Haifa 3254132. Contact orders@envi.co.il or +972 54-581-6143 to arrange a visit.
- Courier collection: on request, ENVI can arrange a courier to collect the product from you. Collection costs ₪35, paid by the customer for an ordinary return.
- By post: send the product to the store address. For an ordinary return, the customer arranges and pays the actual postal cost; the ₪35 courier rate does not apply to postal returns.
The costs above apply to ordinary returns unrelated to a defect, nonconformity, late delivery or breach by the business. In those cases, the statutory cancellation and collection terms in the full policy apply, without automatically charging the customer for the return. Arranging the return method is not an additional condition for giving a valid statutory cancellation notice.
How to give a cancellation notice
Give notice by calling +972 54-581-6143, emailing orders@envi.co.il, or writing to the business at 72 Haviva Reik Street, Haifa 3254132. Include your name and the identifying details required by law; an order number and contact details help us locate the transaction. Our approval is not needed to submit a valid statutory cancellation notice.
Send a cancellation notice by email
Refunds and cancellation fees
For cancellation other than because of a defect, nonconformity, late delivery or another breach by the business, a fee may be charged only where permitted by law and will not exceed 5% of the product or transaction price or ₪100, whichever is lower. In these cases the consumer returns the product to the business at their own expense, subject to law. We refund the payment and cancel the charge within 14 days of receiving the notice, less only permitted cancellation fees.
If cancellation is due to a defect, nonconformity, late delivery or another breach by the business, no cancellation fee is charged. We refund the payment and cancel the charge within 14 days of receiving the notice and arrange collection of the product from the place where it was delivered, in accordance with law.
Extended rights and statutory exceptions
A consumer with a disability, a senior citizen or a new immigrant may be entitled to cancel within 4 months of the transaction, receipt of the product or receipt of the transaction information document, whichever is later, where the transaction involved a conversation with the business, including by telephone or chat, and the statutory conditions are met. Appropriate evidence of eligibility may be requested only as permitted by law.
Exceptions apply only where the law provides for them and their conditions are met, such as perishable goods or goods specially manufactured to the consumer specific requirements. There is no blanket exclusion here for opened products or products described as hygienic. Mandatory law prevails over these terms; nothing in them restricts consumer rights or remedies that cannot lawfully be waived.
Customer accounts and sign-in security
You can browse the catalog without an account. Account registration and guest purchase options, where available, are presented during checkout. An account lets you manage details and addresses and view associated orders. Keep your sign-in details confidential and do not use another person account without permission; contact us if you suspect unauthorised access.
Personal information, purposes and your choice
When you purchase, create an account or contact support, we receive the details you provide, such as your name, telephone, email, billing and delivery addresses, enquiry and order information. Providing information is your choice and is not a general legal obligation; without details needed for an order or delivery, we cannot complete that service. We use it to manage accounts and orders, deliver goods, answer enquiries, send service updates, keep accounting records, prevent misuse and meet legal duties.
Operation, security and troubleshooting may also involve connection records such as an IP address, browser and device type, request time and service interactions. Language preferences and cart, session and wishlist identifiers may be stored in your browser and sent to the website when you use the relevant features. Do not supply another person details without an appropriate basis.
Service messages and marketing
Contact details are used for order, delivery, return and requested service updates. Marketing emails or SMS, if sent, are subject to consent requirements and law. You can opt out using the method shown in the message or by contacting orders@envi.co.il. Opting out of marketing does not stop messages required to handle your order or meet legal duties.
Sharing with service providers
Where needed to provide the service, relevant information may be shared with hosting and backup, delivery, email and technical support, accounting providers and the payment provider used for the transaction, or a competent authority where legally required. Sharing is limited to the purpose and necessary details. Do not send us a full card number or security code by email or message; order records may contain payment status and references.
Where a service provider processes information outside Israel, processing remains subject to applicable law and appropriate service arrangements. Only information needed for the provider role is shared. Naming a provider does not promise a particular storage location or an undefined retention period.
Information storage, access and security
Account, order and enquiry information is held in WordPress/WooCommerce, the website hosting systems and backups. Access is limited to people who need it for operations and customer service. HTTPS protects information in transit. No system can guarantee absolute security; this does not promise encryption of every stored record or a particular certification.
Information is retained for as long as needed for these purposes and legally required retention. Information no longer needed is deleted or its use restricted as appropriate and permitted by law; copies in backups may remain until those backups are replaced in the backup cycle. Records that must legally be retained cannot be promised immediate deletion.
Cookies, preferences and measurement
Cookies and session data support the cart, account, language, preferences and security. If additional measurement or advertising tools are enabled, their use and relevant choices will be described in the appropriate notice and updated policy. Such tools may process cookie identifiers, browser and device details, browsing interactions and approximate location derived from the connection; these identifiers are not necessarily anonymous.
You can manage cookies through your browser settings and choices provided on the website. Blocking cookies required for the service may affect the cart, sign-in or preferences. Changing browser settings does not itself delete information already supplied to the business.
AI assistance — your choice
If an AI assistant is available on the website, using it is your choice. Messages and images you choose to send are transferred to a separate service hosted by Hostinger and processed using OpenAI to provide replies and product recommendations. You can browse and shop without sending content to the assistant. Do not send passwords, verification codes, card numbers, identity documents or sensitive information that is unnecessary for your enquiry.
The service may retain limited conversation history to continue the discussion; retention depends on service settings and provider processes. Closing the window does not itself delete information from the server or its providers. Contact orders@envi.co.il about conversation data. AI replies may contain errors and do not replace manufacturer instructions, professional training or appropriate advice.
Apps and notifications in additional services
If an ENVI app, external sign-in option or notifications are introduced, a separate notice will be published before activation covering accounts, device and session identifiers, permissions, service providers, enabling and disabling notifications and information requests. Store rules and active website-page tools also apply when those pages are accessed through an additional service. This description does not announce activation of a feature that has not been presented on the website.
Access, correction and information requests
To request access to your information, correction of details that are inaccurate, incomplete, unclear or outdated, or deletion where such a right exists, contact orders@envi.co.il or +972 54-581-6143. We assess the request and verify identity as necessary, without requesting unnecessary details, and act according to law. Legally required order, payment and accounting records may remain after account closure or a deletion request; we explain applicable restrictions in our response.
Product defects and replacement
If a product defect is discovered, we will contact the manufacturer of the relevant product to review the matter. A decision on replacement will be made based on the assessment and in agreement with the product supplier. The assessment and coordination process may require additional time. We will inform the customer of the decision.
This process does not limit the customer’s statutory rights or extend any deadlines established by applicable law.
Liability for damage
Subject to applicable law and to the extent permitted by it, the company and/or persons acting on its behalf are not liable for direct and/or indirect damage caused to a customer as a result of any use of a service and/or product purchased on the website.
Nothing in this clause excludes the company’s liability imposed by law for bodily injury or intentional wrongdoing, or any other liability that cannot lawfully be excluded or limited, or limits the customer’s statutory rights.
Product information and content rights
Images and colours can appear differently depending on your screen; check the product name, variation and specifications before purchasing. If a material information error is found, we contact you and address it without limiting your rights for nonconformity or breach. Website content, logos and images are protected by the relevant rights holders; use beyond browsing and shopping requires permission or an appropriate legal basis.
Updates and applicable law
This document may be updated to reflect service or legal changes, and the revised version is published on the website. An update does not retrospectively reduce rights or agreed terms for a completed purchase; additional notice or consent is provided where required by law. Israeli law applies. No provision removes mandatory rights, liability or remedies.
